Hospice Services Administrator

Hospice Services Administrator

£22,896.86 per annum (£11.71 per hour)

37.5 hours per week (5 days over 7) including bank holidays & 1 in 4 weekends  (PART TIME HOURS CONSIDERED)

Permanent Contract

Hybrid working - North Yorkshire Hospice Care Sites & Home based

Harrogate (with the option of being Thirsk based following the Lambert site opening) 

Closing Date: 10th July 2023

An exciting opportunity for an experienced administrator to join our Hospice Service team, ensuring the provision of high-quality service to patients, their families and other professionals involved in their care. You will be working within a strong team of administrators as well as multiple professionals to deliver exceptional care and support to the patients and clients that we serve.

Applicants may have experience in customer service settings or have a clinical or a client service background. This role would suit anyone who is motivated by providing excellent customer, patient or client service and enjoys a varied role where no two days are the same.

Working days will be Monday to Friday with 1 weekend in 4 (rota based).

Please note you will be required to work 25% of your time in unsocial hours which includes hours after 5pm, Saturdays/Sundays and bank holidays.

Unfortunately, we are not currently able to consider applicants who do not have the right to work in the UK, but we are exploring becoming a sponsorship employer and hope to be able to offer this in the future.

Please see a copy of the full Job Description and Person Specification for this role at the bottom of this page.

Have you been recommended to this role by a current employee as part of our recommend a friend scheme? Don’t forget to let us know after clicking apply.

Benefits include: -

• 35 days holiday per year (including Bank Holidays, pro-rata)
• Comprehensive Induction Programme
• Refer a friend bonus scheme
• Pension Scheme with an employer contribution of 8%
• Lifestyle discounts and savings
• Cycle to work scheme
• Employee Assistance Programme
• Access to staff support
• Free group life assurance
• Free DBS check
• Free car parking at Crimple House location. 

You will be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to the people of Harrogate, Hambleton, Richmondshire, and District.

At North Yorkshire Hospice Care we believe that children, young people and adults should never experience abuse of any kind. Every member of our organisation has a responsibility to promote the welfare of all who encounter our services. We aim to keep people safe and to operate our services in a way that protects them; to make reporting concerns as easy as possible and respond quickly; to listen to all worries and work in partnership with individuals and agencies. All our staff and volunteers receive annual training on both adults and children/young people’s safeguarding. This impacts our recruitment processes and we have adopted a number of safer recruitment practices, which our HR and People team can talk through with you.

We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including but not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. Costs of pre-employment checks will be met by the organisation.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).

For more information on the role, please contact us on HR@saintmichaelshospice.org or on 01423 200145 and we can arrange for you to have an informal discussion, or please click Apply and you will be forwarded to our website, where a full Job Description is available (via the ‘Document Available’ button at the top of the advert). Please be aware we reserve the right to close a vacancy early if a suitable candidate is identified.

Our Values at Work                   

North Yorkshire Hospice Care is clear about who we are, what we do and why we do it. It is our vision; mission and values that underpin this understanding and all three of these areas continue to evolve as we develop in response to the changing world around us.

We have re-examined our values with our stakeholders seeking to define a sense of who we are today. The result? A set of 10 values/behaviours that crystallize this thinking and act as a yardstick for our thinking and actions.

This shared set of values helps guide our decisions, actions and behaviours and is at the core of our collective aspiration to live in a community where everyone gets the care they need to live their last years, months and days with respect and dignity.

NB: This list is not exclusive or exhaustive but captures those values/behaviours currently at the top of our agenda.

• We put the people who use our services at the heart of everything we do
• We are caring and compassionate
• We are personal and supportive in our approach
• We engage positively
• We are responsive
• We are driven to do better
• We are fair
• We are professional
• We work collaboratively
• We are accountable